Our Returns Policy
Refunds and Exchanges
We are so certain that you will love your Kitchen961 order when you receive it, however, if for any reason you don’t, please feel free to let us know on our contact us page and we will make it right.
Our Returns Policy
30 days is the duration of policy. If 30 days have passed since you have received your order according to your tracking number, unfortunately we will not be able to offer you a refund or exchange. You must reach out with an inquiry within this timeframe to be eligible for a return or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it in. Additionally, it must be in the original packaging that you received it in.
Partial Refund & Store Credit
- Any item/order that is not in its original condition, is damaged or is missing parts for reasons not due to an error on our behalf.
- Any item/order returned to the sender without being delivered. Shipping and processing costs will be deducted from your refund total. The process of refunds will occur once the returned item/order has been received by our warehouses.
- Misinterpretation of product listing despite clear indications for regular priced items.
- Gift cards
- Discounted items
- Any item purchased with promotional codes
Cancellation of orders is only possible if your order has not been shipped from our warehouse. If your order has been shipped, we cannot provide a refund until the item is sent back to our warehouse.
Our Returns Process
Step 0: To determine whether or not your item/order qualifies to be refunded or returned, kindly refer to our refund policy above.
Step 1: Submit an inquiry including your reason for return at https://kitchen961.com/pages/contact-us
Step 2: The refund amount you qualify for will be determined and confirmed based on your reason for return and the item(s) in your order.
Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund!
Step 4: Shipping the item/order is at your own cost as we do not cover the cost of return shipping and we do not provide pre - paid labels. Before packaging and shipping, please print out your order confirmation email and include it in the returning package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 6: We will process your return within 10 business days of receiving your returned items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet after 10 business days of the product arriving in our warehouse, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message through our contact page.